# Ready to make your conversations shine?

## [Ready to make your conversations shine?](https://www.smartsupp.com/product-updates/2025-09-ready-to-make-your-conversations-shine/)

**Great news!** You can now **highlight key information and use text formatting** in your replies, making your messages clearer and more professional. ✨

Your agents can now use the following options:

- **Bold**
- _Italic_
- Underline
- Bulleted and ordered lists
- [Active links](https://smartsupp.me/new-editor)

Even better, your visitors will see this formatting **directly in the chat box**, ensuring your conversations are easy to follow and your brand looks sharp. 🤩

**👉** [**Give it a try now!**](https://app.smartsupp.com/app/dashboard/conversations?utm_source=product&utm_medium=product&utm_campaign=rich-text-editor)

Jiří Král

Content Manager